1 January 2020

New York is crazy!

This is the view from our room in Times Square at midnight of New Year’s. You can see below the stage on your left and a slice of those incredible number of people (2 million to be precise) who come out and stand on Broadway to usher in the New Year. With people showing up from 8 in the morning, the place goes on full security lock down. We were able to move around due to special passes from the hotel but even then it was a mess trying to navigate the crowds. Amazing energy to celebrate an arbitrary moment of a planet going around the star. Strictly speaking, it is not even that accurate!!!

1 January 2020

Have you thought about this for your New Years’ resolutions?

Happy New Year’s day to all of you. As in every year, I will “wish you enough”. But before that a couple of questions. Most people make (or attempt to, at least) New Year’s resolutions. Perhaps you will do too.

Here are a couple of look back questions before we look forward. These are for your self-reflection and no need to answer in the Comments section. But feel free to if you so wish.

Q1. How do you think the Jan 1, 2020 version of you is slightly better than the Jan 1, 2019 version? What habits have you grown, achievements you have reached in the last one year that makes you feel good about yourself? What have you learnt about yourself as a person thru this?

Q2. How are you going to make time for some of your resolutions in 2020? Specifically, what will you give up, reduce etc so as to free up time? It is certainly my perspective that without giving up on something, we cannot make time for something new in a 24-hour bound day.

May your New Years Resolutions come true!!

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And here is my customary “I wish you enough” …

Again, credits are to Larry who had “wished me enough” for the first time many years back. On that note, Larry, an extra special wish for you this year – “Kick that cancer’s butt once and for all this year, my friend”.

“I wish you enough!”
By Bob Perks
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I never really thought that I’d spend as much time in airports as I do. I don’t know why. I always wanted to be famous and that would mean lots of travel. But I’m not famous, yet I do see more than my share of airports.

I love them and I hate them. I love them because of the people I get to watch. But they are also the same reason why I hate airports. It all comes down to “hello” and “goodbye.”I must have mentioned this a few times while writing my stories for you.

I have great difficulties with saying goodbye. Even as I write this I am experiencing that pounding sensation in my heart. If I am watching such a scene in a movie I am affected so much that I need to sit up and take a few deep breaths. So when faced with a challenge in my life I have been known to go to our local airport and watch people say goodbye. I figure nothing that is happening to me at the time could be as bad as having to say goodbye.

Watching people cling to each other, crying, and holding each other in that last embrace makes me appreciate what I have even more. Seeing them finally pull apart, extending their arms until the tips of their fingers are the last to let go, is an image that stays forefront in my mind throughout the day.

On one of my recent business trips, when I arrived at the counter to check in, the woman said, “How are you today?” I replied, “I am missing my wife already and I haven’t even said goodbye.”
She then looked at my ticket and began to ask, “How long will you…Oh, my God. You will only be gone three days!” We all laughed. My problem was I still had to say goodbye.

But I learn from goodbye moments, too.

Recently I overheard a father and daughter in their last moments together. They had announced her departure and standing near the security gate, they hugged and he said, “I love you. I wish you enough.” She in turn said, “Daddy, our life together has been more than enough. Your love is all I ever needed. I wish you enough, too, Daddy.”

They kissed and she left. He walked over toward the window where I was seated. Standing there I could see he wanted and needed to cry. I tried not to intrude on his privacy, but he welcomed me in by asking, “Did you ever say goodbye to someone knowing it would be forever?”

“Yes, I have,” I replied. Saying that brought back memories I had of expressing my love and appreciation for all my Dad had done for me. Recognizing that his days were limited, I took the time to tell him face to face how much he meant to me.

So I knew what this man experiencing.

“Forgive me for asking, but why is this a forever goodbye?” I asked.
“I am old and she lives much too far away. I have challenges ahead and the reality is, the next trip back would be for my funeral,” he said.

“When you were saying goodbye I heard you say, “I wish you enough.” May I ask what that means?”
He began to smile. “That’s a wish that has been handed down from other generations. My parents used to say it to everyone.” He paused for a moment and looking up as if trying to remember it in detail, he smiled even more.”When we said ‘I wish you enough,’ we were wanting the other person to have a life filled with just enough good things to sustain them,” he continued and then turning toward me he shared the following as if he were reciting it from memory.

“I wish you enough sun to keep your attitude bright.
I wish you enough rain to appreciate the sun more.
I wish you enough happiness to keep your spirit alive.
I wish you enough pain so that the smallest joys in life appear much bigger.
I wish you enough gain to satisfy your wanting.
I wish you enough loss to appreciate all that you possess.
I wish enough “Hello’s” to get you through the final “Goodbye.”
He then began to sob and walked away.

To each and every one of you that have influenced me in so many ways over the years….. I wish you enough!

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28 December 2019

Nikita visits my friends in the hospice

Nikita had asked to accompany me to one of the hospices during the holidays. Finally, our times matched today. (You will be surprised how busy a high schooler can be even during the Christmas holidays). I am glad she came today.

When I arrived, one of the patients was particularly agitated. We will call her Maria for privacy reasons. I sat her down and started talking to her. She just wanted to go home. Of course, being a memory care unit patient meant most of her memory and cognitive power has been fried. She tried explaining that her dad was supposed to come and pick her up and he has not come yet.

“How old is your dad”?, I asked her softly
“Oh! mid seventies, I think”.
“How old are you?”
“I think I am older than him”.

You get the idea about how the conversations go. Nikita, who was patiently watching all this time, drew a chair and sat next to us. I introduced her to Maria. Within seconds, they were chatting like old buddies. Most of the discussions went in circles. After some time, I left them to do my rounds with other patients. When I left, they were having a discussion on who looked prettier. Each insisted the other did.

Half an hour later, I came back and these two were still talking. Nikita asked if she could stay for some more time.

Eventually, I had to tell her that we needed to go home for dinner. Maria immediately asked if I could give her a ride.

“Where do you want to go?”
“I live in Ohio”
“And what when your dad shows up?”
She thought for some time and said “I think I will stay”.
“No problem. He may take some time. The weather outside is not good”, I lied thru my teeth.

The hope was that the sleep medicine would soon do its trick and one more day will come to an end in her life.

Also, the further hope is that Nikita got a sense of the cycles of life we go thru and how blessed we are now. The proudest moment for me was when the staff – and one particular patient too – asked her to come back.

28 December 2019

Interesting coffee place

Rode the motorbike up to Ballground, GA and found a nearby coffee place with an interesting name – Barrel House Coffee Company. Once inside, got to meet the owner – Ryan, who explained the name to me. He ages the coffee beans in bourbon barrels for a month to two months and then roasts them. Tried out a cappuccino. Tasted pretty nice.

Presently, Rakesh, who was also out and about in his motorbike, joined me there. It was a good ride and some very interesting coffee!

25 December 2019

Lessons learnt as a CEO – part two of three

If last week was about the childhood sea-saw, this week is all about teenager years. Specifically calculus! Yes, calculus!!

Lesson 2: Don’t forget your derivatives from the calculus class in high school

To quote the much hackneyed statement – change is a constant. As a leader, your worry is not change per se. Whether you like it or not, change will happen. Even if you or your company desire not to change, the market will, technology will, customers will and competition will. You simply have no option.

And chances are that as a CEO everywhere you look, you can see the writing on the wall about the changes that you need to bring or would like to bring. That is given.

Change of status is a first order algebraic equation. One of the lessons I have learnt as a CEO is to get a deeper understanding of the first derivative. What is the “right pace of bringing in change”? The rate of change, if you will. (First derivative, if you remember your calculus)

You cannot ride a speedboat like you are steering a ship. You will lose out on the potential progress and fun you could have had. On the other hand, you cannot steer a ship like you are riding a speedboat. A couple of hard turns and you are going to break the ship into pieces.

Setting the direction (change required) is relative easy. You can hire one of those management consulting firms and they will wax eloquent on what change you need. Figuring out at what pace you want to turn the ship and what is the speed you can push the organization to but no more requires a deep understanding of the company and its culture.

As a CEO, this can often be very frustrating. You know what you want and have a rough idea how to even get there. But you cannot dictate the speed. Turning organizations has as much angular momentum as rectilinear momentum. You do not want to spin it out of control – but you want to keep the force on.

You have to apply the right throttle and the right steering. All the while, trying to change the culture, re-equipping the talent inhouse to be able to deal with a little more throttle and a little faster steering.

You will not get all changes right all the time. That is okay. Going back to the ship metaphor – you will pivot and change directions multiple times. But if you pushed the ship beyond its limit of handling change and broke it in two pieces (or even some major component of it), that is irreversible. You will have no chance to pivot any more. Or make anymore forward progress, for that matter.

So, the key lesson is, it is not about the change. It is about the “rate of change”. Not the “delta”. The “d – d – t”, in your teenager math speak.