As it is my mom is completely oblivious of all the advances in phone technology. She does not even look up the address book to call somebody. She has no idea how to increase the volume while on a call. The only thing she has been trained to do is press the buttons (stemming from her land line days) and wait for the other person.

Even that, looking at her phone, how she does it, I do not know. Looking at her keypad, I can only conclude that she has never attempted to make an outbound call!! And she has had this phone for at least a couple of years!!