This goes back to mid seventies. There was this young guy majoring in music in college. Rick Roberts happened to be his name and French pipe happened to be the instrument. The young guy was smart and talented enough to rise to be a band director. His dreams came crashing quickly when he talked to somebody in his line with a lot more experience who dissuaded him from this line given the lack of career opportunities.

Not knowing any better, he followed his brother’s advice. Talked SMU into letting him in to a one-year MBA program. (this is late seventies; there were no pre-reqs for college admissions). Post that, he scored a job in the marketing department of one of the biggest employers in the Dallas area. His job was to go thru the foot-high reams of computer output to analyze data.

Remember, these were the days of long computer sheets and two layers of carbon paper for copy. Invariably he came home with arms filled with carbon paper ink. He decided that was not what he wanted to do. But, he also reasoned, since those were the printouts from a computer, obviosuly the data was sitting in a computer somewhere. All he needed was access to that computer and figure out how to get the computer to do his work for him.

Except that it was against the policy in this company for marketing folks to get access to the computers. Eventually, he convinced somebody in the data center to give him his user id and password (now you know why I am not mentioning the company’s name 🙂 ). With some effort and time, he learnt the programming language and how to get the computer to compile the analysis for him instead of doing it manually. With one caveat. He had to do it on the sly. Which meant, he would do it during night. He would go to office during the day, twiddle his thumbs for some time and then walk up to the boss and show the results. His boss (who had no idea of this) would never believe his output and then used to be astounded by its accuracy!!

Many years later, access to computer was relaxed and that he is when he got into serious programming. He was adept enough in programming that the top computer science recruiter of Dallas area then – Texas Instruments hired him. There was a super programmer called Lamott Oren in TI. Rick’s job was to understand and learn the code that Lamott wrote. As Rick put it – Lamott would come one afternoon, spit out a bunch of Lisp code and then Rick would take the whole week to understand it!! In a complete twist of fate, many years later, that LaMott, Rick and myself worked together in the same team in a different company!!!

It was in that company – i2 that I got the honor of working side by side with Rick. The product he oversaw – Factory Planner – is without any doubt, the most successful supply chain product that I have ever seen. It became the flagship product for i2. His push for simplicity and eye for what makes a product succeed was beyond any comparison.

Fast forward a little later. I had long left i2. Rick’s position was eventually eliminated in those days of mass outsourcing and he was let gone. Disappointed that his role was eliminated, that day, when he came home, he went for a walk on the Main Street. There happened to be a guy playing an Irish flute. He stood there and listened to him. On a whim, he bought a flute from him for $3.

Then he practised like heck at home. An elderly gentleman suddenly practicing Irish flute in the kitchen for hours together can be intense for any family!! It was intesne enough that his twenty year old daughter decided to move out from home 🙂 Luckily, his wife, as he put it, decided to weather it all. Now, he is so good at it that he is often an invited and featured artist at events around the metroplex.

After many many years, Rick Roberts and I met up at an Irish bar over some beer, fish and chips. It was absolutely unbelievable getting in touch with somebody who I learnt so much from in my early stages of professional life.

It was really good to be with a really good guy again!!!

Last time I called up Angie to wish her a happy birthday, she mentioned that I was prominent in her list of people she wanted to meet from her past. I had figured that next time I was in Dallas, I had to find some time to catch up with her.

That day came yesterday. Among other things, she led our recruitment – especially executive recruitment. She was one of the rare recruiters who truly impressed me – and taught me how to look for the core elements of what makes a great professional or executive (and not the stuff that is written on the resumes).

I was aware she had gone thru some tough times in her personal life and also that she had beaten back all of them and thru the process had reinvented herself. It was inspiring and educational last night to hear the full story of how she took a tough challenge in life and emerged a better person.

As always, we also caught up about our old friends from i2. Looked like she had more updates than I did – and I do not face that too often 🙂

I had another reason I wanted to see her. Remember that lady – Thomasine – at the DCA airport? After hearing her story three of my friends – Jenny, Raghu and Angie had stepped forward to help her. In fact, Angie had already set up calls with her and spread the word around to 600 folks in her network.

I had to see such a gracious person and learn from her.

If you thought Stacy crying because I embarrassed her was a funny episode, (see previous blog), you should try this. This one is circa 1996 again. I had become a manager for the first time in my life. There was this young lady – Tammi Gagne Perry – who had just joined the group that I had become the manager of. Two months into her joining the group, my manager – Dan Stenger – undoubtedly one of the best managers ever in my life – one day called me to his office and discussed which teammates deserved how much bonus for the year. To be honest, I was so new as a manager, I pretty much went along with whatever he said. Plus I trusted his calls.

One of the suggestions he had was to give Tammi a $1000 bonus (which would have been out of cycle for her) for the results she had produced within a very short period of time. Again, I went along with it. Except that since I was the direct manager, I had to give her the message. It was not a particularly difficult message, anyways. So, I was up for it.

I followed all the management protocol. Remember, I was new to this. I called her to a conference room, closed the door, explained to her, her achievements in a very short time and that the company had decided to reward her efforts and results with a $1000 bonus. I was expecting a gracious nod. A token “Thank You” would have been nice too.

Instead, she just started crying. I mean crying fluently and copiously. Evidently, she was so overcome by the gesture from the company (actually Dan’s, not even mine) and she was so not used to being told “Thank You” that she completely lost control of herself.

Did I mention this was in a conference room? With glass panes as a wall?

Can you imagine the scenario? There was this young lady sobbing and crying uncontrollably. Facing him was this the-then-young Indian guy with a sheepish grin but totally clueless about what to do next. And then there were these passers-by on the corridor watching us and wondering whether they should step in and ask her if she needed help!!!

It certainly sounded funny today as I met Tammi almost twenty years after that incident and discussed it. (Again, it was far less funny for me on that day). It is with great relief today that I can report that she takes to compliments far less violently 🙂

Seriously though, it was just magical to get in touch with a human being that I had grown so close to over the years (even her mom who we lost to cancer, her husband and daughters as well as her sisters).

Great evening with Leanne and Robin over a glass of wine. We worked together long time back in i2 technologies. It was lovely catching up with both of them and remembering some of the stories from the late nineties and later. I am sure they do not want me to write the details of some of them here 🙂