With all the flight delays (of which I had more than my share this week) and none of the meals like we used to get before, flying can be onerous sometimes. And then something happens here and there – that makes you grateful to have experienced some people’s attitude during your flights.

A couple of years back, I remember a Delta pilot handing out hand written thank you notes on his business card as we settled down in our seats. This week, on my flight back from New York to Atlanta, I got another thank you note – all personalised and hand written. This one was from our very nice flight attendant – Patrick. He had one for each of the folks sitting up front.

I realize that this is not a corporate practice and was more of an individual effort. All the same, nice touch, Delta! Needless to say, very well done, Patrick!!